‘Testimonial’

A Picture is Worth a Thousand Words

Wednesday, December 15th, 2010

Artwork by Reid Weckwerth, in gratitude for a job well done by our service technician (Jody Mundell).

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My fireplace looks just like new!

Monday, September 27th, 2010

I want to take just a minute to tell you how impressed I was with the service I received in my home yesterday. Jody came out to clean and service our two fireplaces, (this was the first time I had ever had this done so I wasn’t sure what to expect).  I was surprised by the care and thoroughness she gave to this task!  She made sure that she protected our floors by putting down a drop cloth and she wore shoe protectors.  To me as a customer having just purchased my “dream home” this meant so much! My fireplaces look just like new!

I loved the fact that Jody didn’t act like she was in a hurry.  She took her time making sure everything was just right. I feel that employees like Jody are hard to find these days.  She has the integrity that so many lack.  I will not think twice about calling you for service in the future!  I just couldn’t let this go without telling you what a superb employee you have in Jody! -

Thank you,

Renee R.

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We are very greatful for his customer service above and beyond the call…

Wednesday, June 30th, 2010

JoAnn and I would like to say a BIG THANK YOU to Brent of Rochester’s Energy Products.  Our daughter and son-in-law drove to Rochester from Minneapolis to help us assemble our recently purchased pergola.  It was Saturday and we had just put the second cross piece in place for the roof when a wind gust blew the piece to the ground splintering it.  I called Energy Products to see if a replacement piece was available.  Since it was Saturday, their supplier was closed for the weekend.  We could not proceed with the construction without the base piece for the roof.  Shortly after the phone call Brent Buchan was out at our house and surveyed the situation.  He went back to the showroom and disassembled their model, retrieving the needed piece and delivered it to our home.  He saved the day for us.  We were able to continue with the assembly and completed the project by 4pm that day.  We are very grateful for his customer service above and beyond the call.

With sincere appreciation,

Marc and JoAnn P.

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The entire staff has been very helpful, informative, friendly, and patient…

Wednesday, June 16th, 2010

We had the privilege of working with Willie and staff at Energy Products and Design for a fireplace when finishing our basement.  The entire staff has been very helpful, informative, friendly, and patient during the process.  In addition, they were very adaptable and adjusted well when the power went out for two hours while they were trying to frame for the fireplace.

There are several samples to view in the showroom and we received a number of detailed price quotes for all the different options we were entertaining.  Any questions we had were answered promptly.

The company web site was very helpful, as well as being able to communicate with the staff via e-mail.  We would fully recommend Energy Products for your fireplace.

Joe  and Pam Kluck

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I love my Jotul and I am not even Norwegian!

Tuesday, June 8th, 2010

After two years of searching and researching for a gas fireplace insert into my existing wood-burning fireplace, Energy Products and Design offered good old-fashioned service, professionalism, and honesty.  They were comitted to making me satisfied in every aspect of the purchase of my Jotul.  I love my Jotul and I am not even Norwegian!

I really do feel that all my wants and worries were satisfied especially the offer to come back out one day to help me clean the glass the first time it needs it. This was huge for me.

My son Dave really wants a fireplace now; however, he does not have an existing fireplace. He loved the Jotul also. Maybe next year I will surprise him with a Kozy or whatever you recommend for his situation.  Thanks again for terrific service and I have talked you up to many people.

Grace

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THANK YOU for the great work…

Monday, June 7th, 2010

It’s been a real pleasure working with you and Energy Products on the purchase and installation of our new wood burning fireplace.  The fireplace went in with virtually no problems.   Any concerns or questions were handled in a quick and professional manner, not that there were many of those.   I can tell you the reason Energy Products got our business, is because you took the time and a genuine interest in what we wanted to accomplish, in our fireplace project. When comparing price and product, all the fireplace businesses in the area were very competitive, but you took that bigger step, we were NOT just another bid. We can’t wait to start our first fire in the new fireplace.

Again, I would like to say THANK YOU for the great work and would recommend Energy Products and Design, because of your efforts, to anyone looking to purchase a fireplace.

Ken & Michele Splittstoesser

Dover, MN

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We really appreciated Gary’s professionalism…

Tuesday, June 1st, 2010

Hi Mike;

Just a quick note to say that our corn stove chimney was installed successfully yesterday.  We really appreciated Gary’s professionalism; and his skills and talent really put us at ease and made us confident a quality job would be done.  I think the final result was just that… a job well done.  Thanks for your assistance.  We look forward to enjoying the stove this winter.

Regards,

Darin Tosse

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We are very pleased with our new fireplace and you are welcome to use us as a referral anytime

Tuesday, June 1st, 2010

I wanted to write a short letter to express how pleased Peg and I are with the installation of our new gas fireplace from Energy Products & Design. From the initial planning meeting to the reinstallation of the carpeting everything went smoothly and on schedule.

There were several things that I was especially pleased about:

  1. All of the work was completed in two days. This included the removal of the old fireplace unit, the installation of the new chimney pipe, installation of the new fireplace unit, all of the masonry work, and restoring the carpeting back to its original state. Our house was in disarray for only a very short period of time.
  2. I was concerned about the look and feel of the chimney caps since we have two chimney pipes enclosed in our chase. This brick chase is a very dominate feature of the front of our house. You went out of your way to find chimney caps that look perfect for our chase.
  3. The quality of work performed by your mason was excellent. Wally Bertschinger built us a beautiful brick surround for our new fireplace unit.

We are very pleased with our new fireplace and you are welcome to use us as a referral anytime.

Sincerely,

Alan L. Levering

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Before and After Job #367

Wednesday, May 19th, 2010

The project was simple -

  1. Remove existing brickwork
  2. Remove an old inefficient wood fireplace
  3. install a new Kozy Heat-Minnetonka gas fireplace
  4. Install stonework to update the look.

Here is what the customers had to say when we finished the project: (more…)

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We could not be more pleased

Saturday, May 8th, 2010

“We could not be more pleased with the service we received from Willie at Energy Products and Design.  He was very knowledgeable, accommodating, accessible, and thorough.  He gave us great ideas and was honest in the pricing.  The subcontractors were polite, tidy, and very considerate.  We would not hesitate to contact Willie again and have since recommended him to friends.”

There you have it, thanks again,

Jayne

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