Do NOT touch the glass or any metal part of your fireplace. These are heat producing appliances and you can be burned by them.
The Maximum allowable surface temperature is 117° F OVER ambient (room) temperature. Thus, if a room is 70° – 80° the exposed combustible surfaces immediately surrounding the Fireplace can have a surface temperature as high as 187° F. – 197° F. (Too hot to touch) and still be safe.
CPI (Continuous Pilot Ignition) - Your pilot light (blue flame down by your logs or alternate media) will be on all of the time
If you live in a colder state like Minnesota the manufacturer recommended that even if you have and IPI (Intermittent Pilot Ignition) system that when the temperatures fall below 32 degrees that you switch your fireplace into the CPI (Continuous Pilot Ignition) for the colder months. Your fireplace will have easier time lighting.
Installing a product that was purchase elsewhere is often a challenge because we cannot guarantee the accuracy of the components, know if parts are missing and often the warranty must be filed with the original retail store as they have the relationship with the manufacturer. In addition, repeat visits are often required incurring additional costs for the home owner.
We will also educate you on the differences between the product that we originally quoted for you and explain the differences. A lot of the times something may look the same on the surface but the construction of a unit and it’s internal parts can be of higher quality from one manufacturer to the next which are a few of the many reasons quotes can be different from one brand to the next or one company to the next.