Energy Products and Design is a second generation, family owned and operated hearth and fireplace store. Since 1978, Energy Products and Design has been providing Rochester, MN and its surrounding communities with quality products and exceptional customer service.

Our business is extremely customer-focused and shines phenomenally well when presented with challenging and creative projects. We are always looking for qualified candidates that embrace advancement, innovation, and a team-centric approach. Energy Products and Design offers a competitive compensation and benefits package. We invite you to apply for any position below that fits your skill set.

Service Technician

Job Summary

The Service Technician is not only the last person to work on a new project, they are also an individual with ongoing client relationships. They are the caretaker and repair expert for the products and knowledge needed to retain the trust of our customers. Upon completion of all other project work, the Service Technician prepares the new project for transfer to the owners. With meticulous attention to detail, the final steps of cleaning, testing, and firing up of our products is completed. As the final set of eyes on our new project work, the Service Technician has the enviable job of photographing the sum of our efforts so that we can celebrate success together and stretch ourselves to improve after every job. The Service Technician will also perform routine preventative maintenance and repair on a wide array of hearth and patio products, in order to ensure their safe and reliable operation.

The successful candidate is knowledgeable and friendly, a team player, and by nature, a determined troubleshooter. The candidate must be reliable and have a clean driving record.

Responsibilities and Duties

• Coordinate with requesting department and clients to perform work orders and tasks efficiently
• Clean, and set-up newly installed products, and complete applicable warranty registration forms
• Install product accessories (e.g., Doors, blower kits, remote controls, etc.)
• Start and test installed fire products to ensure the safe operation for clients
• Instruct owners and/or other operators as required to ensure the safe use of the products
• Demonstrate operation and maintenance requirements to owners and others as needed
• Troubleshoot and diagnose product malfunctions and failures for the purpose of identifying repair or replacement needs
• Perform maintenance, repair and replacement of equipment as needed
• Work with fellow tradesman as needed to facilitate the successful completion of their work with regard to our products
• Maintain a log of all incomplete work orders requiring follow-up
• Complete all outstanding work-orders in a timely manner
• Communicate with clients immediately when any delays in service/parts are foreseen
• Prepare and submit written job sheets to accounting for billing
• Communicate to supervisor any known hazard or risks requiring attention
• Maintain a working knowledge of all core products offered by our company
• Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items
• Maintain tools, supplies and/or equipment for the purpose of ensuring the availability of items and that equipment is in safe operating condition
• Demonstrate respect for every work environment, and take care to ensure that the work area is left in the same or better condition than when we arrived
• Report site damages immediately to supervisor
• Keep accurate maintenance log of assigned work vehicle, and request maintenance and repairs as needed.
• Engage in training to upgrade skills and knowledge as job conditions change

·      Other responsibilities and duties as assigned

Essential Skills

• Demonstrated experience with power tools 
• Must possess own basic tools
• Willingness and ability to proactively approach and solve challenges promptly
• Clean driving record
• Demonstrated safety record
• Ability to deliver world-class customer service
• Must be a team player
• Ability to communicate effectively with customers

Preferred Qualifications

• Able to read blueprints
• Familiar with residential construction practices
• Familiar with electrical systems and able to read wiring diagrams and troubleshoot
• Obtain and/or maintain NFI Certification in a minimum of two areas (Gas/Wood/Pellet)

Compensation:  $19/hr - $21/hr